Customer Engagement Research | Customer Model Efficiency Analysis | Sixthfactor Consulting

Case Study – Model Efficiency Analysis

 Business Challenge

  • Understand impact of a new efficiency-operating model on customers across corporate segments.

SixthFactor Solution

  • Engaged with CEO level customers across industries to understand awareness, usage levels, barriers to usage/adoption.

Value delivered by SixthFactor

  • Reallocation of resources to ensure new structure is embedded successfully across segments.
  • Leverage product portfolio effectively based on the needs gaps of each customer segment.

Client Action

  • Effectively equip internal personnel to elevate conversations to strategic level so as to increase buy in/adoption of the model.